Payment Information

Last Updated: 21 June 2026

Welcome to the Payment Information page for My E-book Shop.

We are committed to providing a secure, convenient, and reliable payment experience for every customer. This page explains how payments are processed, the payment methods we accept, and what you can expect after completing your purchase.

Secure Payments

Your security is important to us.

All payments made on My E-book Shop are processed through trusted third-party payment providers that use industry-standard encryption and security technologies to protect your payment information.

For your protection, My E-book Shop does not store your full credit card or debit card details.

Accepted Payment Methods

The payment methods available to you will depend on your location and the payment options supported by our payment provider. These may include:

• Credit Cards
• Debit Cards
• Instant EFT (where available)
• Digital wallets (where available)
• Other secure electronic payment methods displayed during checkout

The available payment options will be shown before you complete your purchase.

Currency

Unless otherwise stated, all prices displayed on My E-book Shop are shown in South African Rand (ZAR).

If you are purchasing from outside South Africa:

• Your bank or card issuer may convert the purchase amount into your local currency.
• Exchange rates are determined by your financial institution or payment provider.
• Additional fees charged by your bank or payment provider are your responsibility.

When Is Payment Taken?

Payment is processed at the time you place your order.

Access to your purchased digital product will be provided only after your payment has been successfully authorised and confirmed.

Order Confirmation

Once your payment has been successfully completed, you will receive:

• An order confirmation.
• A payment confirmation.
• Instructions for accessing or downloading your purchased digital product.
• A receipt or transaction record where applicable.

If you do not receive your confirmation, please check your spam or junk email folder before contacting us.

Payment Security

To help protect our customers, payment transactions may be subject to security and fraud prevention checks.

In some cases, additional verification may be required before access to your purchase is granted.

These measures help protect both customers and My E-book Shop against unauthorised or fraudulent transactions.

Failed or Declined Payments

A payment may fail or be declined for several reasons, including:

• Insufficient funds.
• Incorrect payment information.
• Bank security checks.
• Card expiry.
• Payment provider interruptions.
• Transaction limits imposed by your financial institution.

If your payment is unsuccessful:

1. Verify your payment details.
2. Contact your bank or card issuer if necessary.
3. Try an alternative payment method if available.
4. Contact us if you continue to experience difficulties.

Duplicate Payments

If you believe you have been charged more than once for the same purchase, please contact us promptly.

Provide:

• Your order number.
• Proof of payment.
• The email address used during checkout.

We will investigate the matter and, where appropriate, arrange a correction or refund in accordance with our policies and applicable law.

Taxes

At the time of publication, Online Business Services is not registered for Value Added Tax (VAT) in South Africa.

Unless otherwise stated, prices displayed on this website are not subject to VAT.

Should our VAT registration status change, pricing and applicable taxes will be updated accordingly.

Refunds

Refunds for digital products are subject to our Refund & Return Policy.

Because digital products are generally delivered immediately after payment, refunds are typically not available once a product has been downloaded or accessed, except where required by applicable South African consumer protection laws.

Need Help With a Payment?

If you experience any payment-related issues, we are here to assist you.

To help us investigate your enquiry, please include:

• Your full name.
• Your order number (if available).
• The email address used during the purchase.
• The date and approximate time of the transaction.
• A description of the issue.
• Proof of payment, if available.

Contact Us

If you have any questions about payments or require assistance with a transaction, please contact us.

My E-book Shop

Operated by Online Business Services

Customer Support: support@myebook-world.com

General Enquiries: info@myebook-world.com

Administration: admin@myebook-world.com

Phone / WhatsApp: +27 83 509 4009

Related Policies

For additional information, please review the following pages:

• Terms & Conditions
• Refund & Return Policy
• Privacy Policy
• Digital Delivery & No-Shipping Policy
• Cookie Policy