Privacy Policy

Effective Date: 21 June 2026

1. Introduction

Welcome to My E-book Shop.

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, purchase digital products, or communicate with us.

We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

2. Information We Collect

We collect only the information necessary to provide our products and services.

Personal Information You Provide

When you interact with My E-book Shop, we may collect:

Full name
Email address
Telephone number (where provided)
Billing information
Purchase history
Customer support enquiries
Account login information

Providing this information is voluntary, but some information is required to process purchases and provide customer support.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Pages visited
Time spent on the website
Referral website
Date and time of access

This information helps us improve website performance, security, and user experience.

4. How We Use Your Information

We use your personal information to:

Process and complete your purchases.
Deliver digital products.
Create and manage your customer account.
Send purchase confirmations and receipts.
Respond to enquiries and provide customer support.
Improve our products and website.
Prevent fraud and protect website security.
Comply with legal and regulatory obligations.
Communicate important updates relating to your purchases or account.

We will only use your personal information for purposes that are lawful, reasonable, and directly related to our business.

5. Lawful Basis for Processing

Under POPIA, we process personal information on one or more of the following lawful grounds:

Your consent.
Performance of a contract (such as processing your purchase).
Compliance with legal obligations.
Our legitimate business interests, including fraud prevention, website security, and service improvement.

6. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

We may share your information only where necessary with trusted service providers, including:

Payment processors.
Website hosting providers.
Cloud storage providers.
Email communication services.
Customer support systems.
Security and fraud prevention services.
Professional advisers where required.
Government authorities or regulators where required by law.

All third-party service providers are required to protect your information and process it only for authorised purposes.

7. International Transfers

Some of our service providers may process or store information outside South Africa.

Where this occurs, we take reasonable steps to ensure that your information receives an appropriate level of protection and is handled in accordance with applicable data protection laws.

8. Data Retention

We retain personal information only for as long as necessary to:

Provide our services.
Maintain customer records.
Comply with legal obligations.
Resolve disputes.
Prevent fraud.
Enforce our agreements.

When personal information is no longer required, it will be securely deleted or anonymised where reasonably practicable.

9. Security of Personal Information

We take reasonable technical and organisational measures to protect your personal information against:

Unauthorised access.
Loss.
Misuse.
Alteration.
Disclosure.
Destruction.

Security measures may include:

Secure website hosting.
Encrypted payment processing.
Password-protected customer accounts.
Firewalls and security monitoring.
Restricted staff access to personal information.

Although we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Rights

Subject to applicable laws, you have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information where legally permissible.
Object to certain processing activities.
Withdraw consent where processing is based on consent.
Request information about how your personal information is processed.
Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

We will respond to legitimate requests within a reasonable period.

11. Cookies

Our website uses cookies and similar technologies to:

Improve website functionality.
Remember your preferences.
Analyse website traffic.
Enhance your browsing experience.
Maintain website security.

You can disable cookies through your browser settings, although some features of the website may not function correctly.

12. Marketing Communications

If you subscribe to our newsletter or promotional emails, we may send you information about:

New e-books.
Special offers.
Promotions.
Product updates.
Educational resources.

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

13. Children’s Privacy

My E-book Shop is intended for general audiences.

We do not knowingly collect personal information from children without appropriate parental or legal guardian consent where required by law.

If you believe a child has provided personal information without the necessary consent, please contact us so that appropriate action can be taken.

14. Third-Party Websites

Our website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, content, or security of those external websites.

We encourage you to read the privacy policies of any third-party websites you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

The latest version will always be available on this page and will include the updated Effective Date.

Your continued use of our website after changes have been published constitutes acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

My E-book Shop

Email: support@myebook-world.com

We are committed to protecting your privacy and handling your personal information responsibly, securely, and in accordance with the Protection of Personal Information Act (POPIA).