Frequently Asked Questions (FAQ)
Last Updated: 21 June 2026
Welcome to the My E-book Shop Frequently Asked Questions (FAQ) page. Here you’ll find answers to the questions we receive most often. If you can’t find what you’re looking for, please contact our support team—we’ll be happy to help.
General Questions
1. What is My E-book Shop?
My E-book Shop is an online digital bookstore operated by Online Business Services. We offer a growing collection of high-quality e-books, educational publications, study guides, training materials, and other downloadable digital resources for customers worldwide.
2. Do you sell printed books?
No. We sell digital products only. All purchases are delivered electronically, and no physical books are printed or shipped.
3. Who can buy from My E-book Shop?
Anyone with internet access can purchase our digital products. Our website serves customers worldwide.
Ordering & Payment
4. How do I purchase an e-book?
Purchasing is simple:
- Browse our collection.
- Select the e-book you want.
- Add it to your cart.
- Proceed to secure checkout.
- Complete your payment.
- Receive immediate access to your digital product.
5. Which payment methods do you accept?
Available payment methods are displayed during checkout and may include credit cards, debit cards, bank payment options, and other secure payment methods supported by our payment provider.
6. Is my payment secure?
Yes. All payments are processed through trusted third-party payment providers using secure encryption technology. My E-book Shop does not store your full payment card details.
Digital Delivery
7. How will I receive my e-book?
After your payment has been successfully processed, your e-book will be delivered electronically. Depending on the product, you may receive:
- An instant download from the website.
- A download link sent to your email address.
- Access through your customer account.
8. How long does delivery take?
Most digital products are available immediately after payment has been confirmed. In rare cases, slight delays may occur due to payment verification or technical issues.
9. I haven’t received my download. What should I do?
Please:
- Check your spam or junk email folder.
- Confirm that you used the correct email address during checkout.
- Log in to your customer account to see if the download is available.
If you still cannot access your purchase, contact our support team and include your order number.
Downloads & Devices
10. On which devices can I read my e-books?
Most of our e-books can be read on:
- Desktop and laptop computers
- Smartphones
- Tablets
- E-book readers (depending on the file format)
Please check the product description for supported formats before purchasing.
11. Can I download my e-book more than once?
In most cases, yes. If download limits apply to a particular product, they will be clearly stated on the product page.
Refunds
12. Can I get a refund?
Because our products are delivered digitally, refunds are generally not available once a product has been downloaded or accessed.
However, if a product is defective, inaccessible due to our error, or significantly different from its description, we will assist you in accordance with our Refund & Return Policy and applicable South African consumer protection laws.
13. What if I accidentally bought the wrong e-book?
Please review product descriptions carefully before completing your purchase. Purchases made in error are generally not refundable unless required by law.
Copyright & Usage
14. Can I share my purchased e-book with others?
No. Every purchase grants a personal, non-transferable licence to the purchaser only.
Sharing, copying, redistributing, uploading, or reselling our digital products is not permitted without prior written permission.
15. May I print my e-book?
Where the file format allows, you may print limited portions for your own personal reference. Commercial printing or redistribution is not permitted.
Customer Account
16. Do I need an account to buy an e-book?
Some purchases may be completed as a guest, while others may require you to create an account to access downloads and manage your purchases.
17. I forgot my password. What should I do?
Use the “Forgot Password” option on the login page to reset your password. If you continue experiencing problems, please contact our support team.
Technical Support
18. My file won’t open. What should I do?
Ensure that:
- Your download completed successfully.
- Your device supports the file format.
- You have the appropriate reading software installed.
If the problem persists, contact us and we’ll be happy to assist.
19. Can I access my purchases again later?
If your purchases are linked to your customer account, you may be able to access them again by logging into your account, subject to our terms and any product-specific conditions.
Privacy & Security
20. Is my personal information safe?
Yes. We take privacy seriously and process personal information in accordance with the Protection of Personal Information Act (POPIA). Please refer to our Privacy Policy for more information.
Contact Us
21. How can I contact My E-book Shop?
If you need assistance, we’re here to help.
Customer Support: support@myebook-world.com
General Enquiries: info@myebook-world.com
Administration: admin@myebook-world.com
Phone / WhatsApp: +27 83 509 4009
We aim to respond to all enquiries as promptly as possible during normal business hours.