Privacy Policy

E-Book Shop is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA), 4 of 2013, and other applicable South African laws.

By using our website or purchasing our eBooks, you agree to the terms of this Privacy Policy.

1. Personal Information We Collect

We may collect and process the following personal information:

Full name and surname
Email address
Contact details
Billing and transaction information
Device, browser, and usage data
Any information you voluntarily provide via forms, emails, or communication with us

We only collect information that is necessary, relevant, and lawful for our business operations.

2. How We Use Your Personal Information

Your personal information may be used to:

Process and deliver digital eBook purchases
Communicate with you regarding orders, updates, or support
Improve our website, services, and customer experience
Comply with legal and regulatory obligations
Send marketing communications (only where consent has been given)

We do not sell, rent, or trade your personal information to third parties.

3. Lawful Basis for Processing

We process personal information based on:

Your consent
The performance of a contract (eBook purchases)
Compliance with legal obligations
Legitimate business interests, where permitted by POPIA

4. Sharing of Information

Your information may be shared with:

Secure third-party payment processors
Website hosting and technical service providers
Legal or regulatory authorities where required by law

All third parties are required to protect your information and comply with applicable data protection laws.

5. Data Security

E-Book Shop takes reasonable technical and organisational measures to safeguard personal information against loss, misuse, unauthorised access, disclosure, or destruction. Secure systems and encryption are used where appropriate.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal requirements.

7. Your Rights Under POPIA

You have the right to:

Access your personal information
Request correction or deletion of your information
Withdraw consent for processing (where applicable)
Object to direct marketing
Lodge a complaint with the Information Regulator of South Africa

Requests can be made using the contact details on our website.

8. Cookies and Tracking

Our website may use cookies to enhance user experience and analyse website traffic. You may disable cookies through your browser settings, although this may affect functionality.

9. Third-Party Links

Our website may contain links to third-party websites. E-Book Shop is not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.

11. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact us through the contact details provided on the E-Book Shop