Dispute Resolution Policy

(Customers & Marketplace Sellers)

Effective date: 10/12/2025

1. How to Raise a Dispute

Customers should contact support with:

• order number/transaction reference
• product name and vendor store name (if available)
• description of the issue
• screenshots or supporting evidence where relevant

Support: support@myebook-world.com

2. Our Investigation

We review:

• payment status and transaction records
• delivery/access logs (including download/access timestamps where applicable)
• listing description and format disclosures
• prior support history

3. Vendor Engagement

If vendor input is required, we notify the vendor and request a response within 48–72 hours.

4. Outcomes

We may:

• reissue access or provide alternative delivery
• request vendor remediation (e.g., replace corrupted file)
• approve partial/full refund under our Returns & Refunds Policy
• decline the dispute if evidence supports successful delivery and accurate listing

5. Payout Holds

We may temporarily hold vendor payouts linked to disputed transactions until the dispute is resolved.

6. Chargebacks

If a chargeback is filed, we may submit supporting evidence (transaction and access logs) to the payment processor and apply additional controls for vendors with repeated chargebacks or suspicious activity

 Contact

Email: support@myebook-world.com